CANCELLATION AND REFUND POLICY

BOOKING AND DEPOSIT

A surgery date is reserved once the agreed deposit is received. The deposit secures the operating date, the surgeon's time and the hospital booking, and is credited against the total treatment cost.

CHANGING YOUR DATE

Date changes requested with reasonable notice are accommodated where the calendar allows, and the deposit is transferred to the new date. Short-notice changes may not be possible if the hospital slot cannot be released.

CANCELLATION BY THE PATIENT

If you cancel, any amount already paid beyond the deposit is refunded. Whether the deposit itself is refundable depends on how close the cancellation is to the surgery date and on costs already committed to the hospital and accommodation; this is stated in your written quotation.

CANCELLATION ON MEDICAL GROUNDS

If the surgeon, the anesthesiology team or preoperative testing determines that surgery should not proceed, amounts paid for the cancelled surgical services are refunded in full or, if you prefer, held for a future date. This applies equally if the decision is made after you arrive in Istanbul.

ITEMS NOT REFUNDABLE

Costs already incurred on your behalf, such as flights booked by you, completed laboratory tests, or nights of accommodation already used, cannot be refunded.

To cancel or reschedule, write to info@drsafamanav.com with your name and surgery date. Refunds are processed to the original payment method.